Client Terms and Conditions
Please read these terms and conditions carefully and discuss any questions you have with your therapist. When you schedule an appointment with Blue Talking Therapies you agree to the terms and conditions listed below.
All psychological therapy treatment is offered under the following terms and conditions. These terms and conditions supersede any previous versions.
The terms “you”, “your”, or the “client” refer to any person who is in treatment, or who has concluded treatment. “Treatment” consists of any appointments, contacts or professional services related to the provision of psychological therapy for which a charge may be made and for the process of arranging appointments. A “third party” is any person or organisation that is not in treatment but has expressed a valid interest in the treatment. The term “the practitioner” refers to the therapist providing the treatment on behalf of Blue Therapy Clinic Ltd, trading as Blue Talking Therapies. An “appointment” is any scheduled contact for therapeutic purposes whether in person or by remote contact (for example video conferencing or telephone), for which a charge may be made.
All of the practitioners at Blue Talking Therapies are accredited cognitive behavioural psychotherapist with the British Association for Behavioural and Cognitive Psychotherapies (BABCP). All treatment takes place under the jurisdiction of the law of England and Wales, even if a client is located outside the UK.
Appointments and Cancellation Policy
Blue Talking Therapies charges a fixed fee for appointments based on a standard 50 – 60 minute duration. Scheduled appointments of a longer duration are charged pro rata. When you schedule an appointment, you are making a commitment to attend at the time agreed, or, if you are unable to attend, to cancel it by giving notice by 5pm on the working day (Monday to Saturday inclusive) immediately preceding the appointment. If you are late attending an appointment the appointment will finish at the previously agreed time unless, at the practitioner’s discretion, they are able to extend it. If you do not attend, or cancel the appointment after 5pm on the working day immediately preceding the appointment, you will be:
- Required to confirm that you would like to attend any other appointments that have been booked.
- To have paid any outstanding fees before a further appointment can be booked.
If you wish to reschedule an appointment and have given Blue Talking Therapies sufficient notice, your therapist will endeavour to offer an alternative appointment if requested, but they are not obliged to offer an alternative time and date.
Clients will be informed of the fee for appointments prior to attending the first appointment. Blue Talking Therapies reserve the right to increase fees at any time. If the fee is increased during the course of treatment reasonable notice of the increase will be given, usually not less than one month. Returning clients will be informed of any increase in fees prior to attending their first appointment.
Payment can be made either by cash, card or bank transfer. Payment by cash or card should be made when attending the appointment. Payment by bank transfer should be made within 48 hours of the appointment. A receipt will be provided on request. The client agrees that if payment is not made within the specified time that Blue Talking Therapies reserves the right to seek redress through legal action (for example, through the small claims court) and that this will involve the public disclosure of the fact of the client having been in treatment.
If an appointment is being funded by a third party, for example a parent, then agreement is given by the client that Blue Talking Therapies will contact this third party to invoice them for any monies owing. Invoices are usually raised monthly in arrears. If a health insurer has agreed to pay for treatment, Blue Talking Therapies will invoice the insurance company. The client agrees to pay any excess levied by the insurance company directly to Blue Talking Therapies on receipt of an invoice.
Discontinuation of Treatment and Onward Referral
Blue Talking Therapies reserves the right to discontinue treatment should a client:
- Not attend a scheduled appointment, or cancel or reschedule an appointment at short notice,
- On more than one occasion cancel or attempt to reschedule an appointment with sufficient notice (as defined above),
- Not pay the agreed fee within the agreed specified time (as defined above).
Blue Talking Therapies also reserves the right to terminate treatment, if the practitioner concludes, in their professional opinion, that they are no longer the appropriate person to be treating you.
If either the client or the practitioner discontinues treatment, the practitioner is not obliged to assist with an onward referral to help find suitable further treatment. However, if onward referral is required, under usual circumstances, the practitioner will try to help you to find another suitable health care professional either by giving you the details of other practitioners or by directing you towards referral resources, such as lists of practitioners held by relevant professional bodies.
Psychological therapy is thought to be most effective when the end of treatment is mutually agreed and treatment goals have been met. You are welcome to terminate treatment at any point, without giving a reason, subject to the terms and conditions governing the cancellation of appointments as defined above.
Professional Registration and Complaints
Should you be unhappy with the service Blue Talking Therapies has provided, you agree to discuss this with one of the directors i.e. Johnny Morton or Rebecca Meagher, in order to try to achieve a resolution to the problem. If no resolution is possible, then you may make a complaint to the BABCP https://babcp.com/Public/Complaints.
Confidentiality – General
In order for treatment to be effective it is necessary that clients disclose to their practitioner all information that is relevant to the treatment. The practitioner may ask questions of a personal or intimate nature for the purpose of conducting treatment. You are always welcome to ask your practitioner to explain the reason or therapeutic purpose behind such a question, which they will endeavour to answer. You are not obliged to answer any question, although not doing so might have an impact on your practitioner’s ability to deliver treatment effectively.
Your practitioner will treat information you disclose to them as confidential and not pass on any information to others except under certain circumstances, including, but not necessarily limited to, situations where:
- The law requires the practitioner to disclose information to appropriate bodies or authorities. In certain circumstances your practitioner might be required by law not to inform a client that they have disclosed information about them or about third parties they have discussed.
- There is a serious and immediate risk to the client’s life or wellbeing.
- The practitioner is professionally or legally obliged to disclose information to protect the safety of others, in particular children.
- The client gives their practitioner permission to discuss their treatment with another health professional, for example a General Practitioner.
- Blue Talking Therapies may, from time to time, share information with our Bank or Finance Provider.
You agree that your practitioner may discuss your treatment in clinical supervision with an experienced colleague. Clinical supervision is undertaken as a professional obligation in order to comply with registration and accreditation requirements and to ensure that therapy is safe, effective and professional. These professional consultations are confidential and bound by the same professional guidelines as Blue Talking Therapies.
You are permitted and encouraged to make an audio recording of appointments to listen to later. A recording, or any part of a recording, may not be disseminated in any form or on any medium without your practitioner’s written permission.
Your practitioner is required to have live clinical supervision on a number of occasions each year to maintain their accreditation. This takes the form of listening in clinical supervision to an audio recording of an excerpt from treatment. Your practitioner on occasion may request that they make an audio recording of an appointment. This recording will be kept on a password or pin-protected device and deleted after its intended use. You are entitled to decline this request without it affecting the treatment you receive in any way.
Your practitioner may encourage you to make your own written notes and to take them away to refer to later. Your practitioner will make a written summary of the appointment, which is held securely. You are entitled to a copy of this record on request but I would encourage you to discuss your reasons with your practitioner first.
You are entitled to ask questions about any treatment or intervention your practitioner proposes, or about their qualifications, professional membership or accreditation, which your practitioner will attempt to answer. Your practitioner is not obliged to answer any questions of a personal nature.
This contract is divisible. The work performed in each month during the currency of this contract shall be invoiced separately. Each invoice for work performed in any month shall be payable by the customer in full, in accordance with the terms of payment provided for herein, without reference to and notwithstanding any defect or default in the work performed or to be performed in any other month.
Confidentiality – Contact by Third Parties
Blue Talking Therapies is often contacted by third parties, for example to enquire about treatment for a friend or family member. On occasion, third parties wish to pass on information that they consider it is important for Blue Talking Therapies to know about a client that may be of relevance to the treatment. In the event that a third party passes on any information of a personally sensitive nature about a client, either before, during or after treatment has concluded, then the Blue Talking Therapies practitioner is legally obliged under the Data Protection Act to inform the client of both the contact and the substantive nature of the information that has been disclosed. Blue Talking Therapies practitioners will not in any circumstances be held liable for a breach of confidentiality if they communicate to the client the fact of having been contacted and/or any specific information that has been disclosed, including making available to the client any records that have made of a conversation or of contact by other means, for example by text or email or letter. An exception to the above may be made where the communication concerns a serious matter of risk or of safety, or where there is a legal obligation to communicate to relevant individuals or authorities information that has been disclosed.
Confidentiality – Payment by Third Parties
In the event that a third party is being invoiced for payment, the client agrees that the third party will be informed of the dates of the appointments attended, and of the dates of any appointments that were missed or cancelled at less than the minimum notice period, as defined above. In order to protect the confidentiality of the client, your practitioner is not at liberty to discuss any aspect of treatment with third parties without the express permission of the client other than the facts of their attendance and any missed appointments or late cancellations that incur a fee. In the event of a referral by a third party, such as a health insurance company, where a record of treatment is required, I will share with you on request any information I provide the organisation, subject to the contract arrangements that a client has with the referring organisation.
Confidentiality – Support Persons
Clients are welcome to bring a friend or family member to attend appointments for support, subject to informing their practitioner prior to the appointment of the support person’s planned attendance. Clients are also required to tell their practitioner if there is any information that they have disclosed as part of their treatment that they do not wish their practitioner to make reference to when a support person is present. If your practitioners concludes that the presence of a support person is compromising the effectiveness of treatment, they will request that the support person no longer attends. If you do not feel able to comply with that request then it might be necessary to discontinue treatment.
If you have any questions about these terms and conditions, or would like further clarity, please don’t hesitate to contact one of our directors listed below:
Johnny Morton – firstname.lastname@example.org
Rebecca Meagher – email@example.com